OKRs vs KPIs: Which is The Best Strategic Choice for your Call Center?
NobelBiz
FEBRUARY 22, 2023
Call center KPIs are used to assess the performance of call centers. It is critical for contact centers specializing in customer care and sales to assess, control, and compare the progress of these indicators. An abandoned call is frequently the result of an excessively long wait time – often more than 3 rings.
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