NICE inContact

JULY 2, 2019

While BAYADA has experienced robust growth in past years, its New Jersey contact center wasn’t so healthy. In fact, growth in the volume of interactions was a big factor in the issues it faced with its old on-premise Cisco system: limited functionality, poor scalability and reporting and no omnichannel support.

Abandon Rate 150

Abandon Rate Contact Center Hospitality Insurance 150

Magellan Solutions

JULY 5, 2021

First time to outsource a contact center to handle inbound customer support for their live-streaming platform. Call Abandonment Rate (CAR) decreased by 65%. Increased an average of 85% on Customer Initial Response Time across all channels. Case 7: Leading Insurance Company. Case 6: Leading Energy Company.

Omni-Channel 52

Omni-Channel Customer Service Average Handle Time e-support 52

NobelBiz

FEBRUARY 22, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. It is one of the most typical criteria assessed in contact center support services. In general, contact centers aims to minimize AHT.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. It is one of the most typical criteria assessed in contact center support services. In general, contact centers aims to minimize AHT.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52