Abandon Rate, Contact Center, Customer Experience Professionals and Metrics

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Jim Iyoob, Chief Customer Officer at Etech Global Services. Follow on LinkedIn.

Customer Service

Customer Service Contact Center Chief Customer Officer Call Center

Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

ShepHyken

NOVEMBER 30, 2018

When speaking about the agent experience, thought leaders often focus on parties, fun work environments, and elaborate compensation structures. Actual customer contact agents, however, prioritize something else: the effort required to perform their work. Can they solve a customer’s problem without jumping through numerous hoops?

Omni-Channel

Omni-Channel Self Service Policies Abandon Rate

Customer Experience Update

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

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