7 Proven Ways to Manage Contact Center Agent Staffing Shortages
Playvox
OCTOBER 19, 2021
Increased abandon rates. Customers will only wait so long in the queue before they give up. So, staffing shortages don’t just increase abandons, they also increase volume, which can back up queues even more. Customers who need help won’t be happy about waiting in long queues. Over and over.
Let's personalize your content