Abandon Rate Call Flow Customer Engagement First Call Resolution 
NobelBiz
FEBRUARY 22, 2023
As it reflects the average duration of a customer engagement, which is generally calculated from the beginning of the call and includes the full discussion and hold time to the end of the call. Data must be centralized: it is best to avoid switching platforms or transferring calls.
NobelBiz
FEBRUARY 15, 2023
As it reflects the average duration of a customer engagement, which is generally calculated from the beginning of the call and includes the full discussion and hold time to the end of the call. Data must be centralized: it is best to avoid switching platforms or transferring calls.
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