Playvox

JULY 14, 2023

Here’s the blueprint for achieving greater agent productivity in your call center. Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions.

Contact Center 74

Contact Center Measurement Call Center How To 74

ViiBE Blog

JANUARY 19, 2022

While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Lack of support A customer service personnel is not alone when it comes to handling customer queries, and it should not be that way either.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

ViiBE Blog

JANUARY 19, 2022

While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Lack of support A customer service personnel is not alone when it comes to handling customer queries, and it should not be that way either.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52