How to Enhance CX in Retail With Customer Feedback?
SurveySensum
JULY 20, 2023
If the store had sent me a survey right after my visit, inquiring about my shopping experience, I would have gladly highlighted the QR scan issue. They implemented surveys through SurveySensum, gathering valuable feedback on transactions and delivery. She has everything; from outdoor gear to athletic apparel and fitness equipment.
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