5-reasons-to-implement-integrated-email-ticketing-in-contact-centres 
CSM Magazine
AUGUST 4, 2020
Jamie MacSween of Puzzel shares his thoughts on the consumer switch to email, and why it has become more important in contact centres, as well as how to use automated ticketing to resolve a sharp influx of customer enquiries. Coronavirus has been a catalyst for change, not least in the contact centre world.
ProProfs Chat
JUNE 5, 2020
However, the tables turned when Econsultancy discussed how 79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Create Support Bundle With Third-Party Integrations. Enables Direct Contact With Brands.
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