NobelBiz
FEBRUARY 21, 2023
Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance. If the agent can see which goals they are fulfilling and which require improvement, they may adjust their strategy in real time.
NobelBiz
FEBRUARY 15, 2023
Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance. If the agent can see which goals they are fulfilling and which require improvement, they may adjust their strategy in real time.
NobelBiz
NOVEMBER 15, 2022
million by 2030, registering a CAGR of 26.3%. With fewer interruptions, the first call resolution is expected to improve, and the average handling time will decrease. They’ll be more efficient in taking care of calls and have far better average response times and less waiting time.
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