How To Measure The Service Level In Call Centers?
NobelBiz
FEBRUARY 17, 2023
Properly handling several communication channels means having the right solution for your call center. In that regard, you need a true Omnichannel Solution that can manage phone, social media, SMS, e-mail, web chat, and live chat. Every call that goes unanswered is a missed opportunity to “seize the moment” of a satisfied customer.
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