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How To Measure The Service Level In Call Centers?

NobelBiz

Fortune Business Insights estimates that by 2022, the global customer experience management market will be worth up to $11.34 billion by 2029, an increase of 12.2%. Why is the Service Level (SL) so important for Contact Centers? From a value of $10.11 billion in 2021, it is anticipated to grow to $32.53