Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions
NobelBiz
JULY 4, 2023
In today’s competitive business landscape, customer service plays a pivotal role. These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy. AI in the context of the contact center world isn’t really a ‘wow’ feature anymore. over the forecast period (2023 – 2028).
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