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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. If no one is accessible, calls can be redirected to other colleagues’ extensions. Is UCaaS an evolution or a revolution?

article thumbnail

What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. If no one is accessible, calls can be redirected to other colleagues’ extensions. Is UCaaS an evolution or a revolution?