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Employee Experience Touchpoint Competitive Advantage Customer Journeys Culture Loyalty Employee Engagement Chatbots Self Service Interaction More Related Topics >
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How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

ECXO

NOVEMBER 16, 2023

By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises. Any technology that makes CX poorer has no place on the roadmap. There is also a huge development wave of other GenAI-powered tools and platforms. We need to understand the limitations.

Customer Experience 63
Customer Experience Chatbots Self Service Touchpoint 63
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Why Your Brand Needs a Total Experience Strategy

CSM Magazine

JULY 7, 2022

By 2026, according to the same report, 60 percent of large enterprises will use TX to transform their business models to achieve world-class customer and employee advocacy levels. The first step to laying out the roadmap for where you want your TX to go is assessing where your business stands now. Why is this?

Strategy 59
Strategy Brands Customer Journeys Employee Experience 59
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