Remove 2026 Remove Engagement Remove Net Promoter Score Remove Return on Investment
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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Every point of engagement between your company and the customer needs to be plotted on this journey. This provides a great starting point.

Strategy 208
article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Every point of engagement between your company and the customer needs to be plotted on this journey. This provides a great starting point.

Strategy 208