article thumbnail

Optimove 2023 Year-end Letter to Stakeholders 

Optimove

Artificial intelligence takes over from there, dynamically selecting each customer’s most appropriate marketing action based on eligibility and available ideas. Gartner also noted that Customer-Led Marketing is becoming the predominant method. Our employee Net Promoter Score (eNPS) rose 36%, reaching world-class levels.

article thumbnail

How can Speech Analytics help your Call Center?

NobelBiz

Companies have always employed speech analytics in customer interactions to expand their understanding of the Voice of the Customer. This metric has become crucial for customer relationship management, particularly in contact centers. million dollars by 2026. How does speech analytics work?