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The Future of Customer Service: AI and Human Collaboration

Playvox

FEBRUARY 29, 2024

If you’ve been around for a bit, this isn’t the first time that you’ve heard everyone from analysts to industry insiders proclaim that soon we will replace the humans who are on the frontline of customer relationships. of interactions today that are automated using AI.

Customer Service 79
Customer Service Contact Center Chatbots Call Center 79
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How can Speech Analytics help your Call Center?

NobelBiz

AUGUST 23, 2022

Companies have always employed speech analytics in customer interactions to expand their understanding of the Voice of the Customer. This metric has become crucial for customer relationship management, particularly in contact centers. million dollars by 2026. How does speech analytics work?

Call Center 52
Call Center Analytics Contact Center Self Service 52
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