2026 Company Contact Center Poor Customer Service 
Playvox
APRIL 4, 2023
Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. They’re protecting and building your company’s brand — no matter what they have to deal with from customers. Burnout Burnout is at the heart of poor emotional well-being in a contact center.
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Chatbot Customer Support. trillion by 2025.
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