Protecting Your Contact Center Agents’ Emotional Well-Being
Playvox
APRIL 4, 2023
Quiet Quitting Burnout can also lead agents to engage in “quiet quitting,” in which they perform their duties just well enough to fulfill their job requirements — nothing less and nothing more. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Work-life imbalance.
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