2025 Marketing Self Service Virtual Agent 
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Advanced Self-Service Tools According to studies, consumers are increasingly becoming self-reliant, preferring to use self-service channels such as live chat (42%) and chatbots (86%) rather than contacting customer support.
Playvox
JANUARY 13, 2022
It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Artificial intelligence is also enabling new technologies including smart virtual agents that facilitate self-service and tools that measure customer sentiment in real time.
TechSee
NOVEMBER 19, 2019
The main purpose of the traditional IVR system is to act as a self-service option that enables customers to help themselves to quick solutions, while increasing the containment rate by avoiding transfers to live agents, thereby freeing them up to handle more strategic or complex enquiries. Press 2 to speak to a representative.
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