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Is Contact Center AI Taking Over? Let’s Look at the Facts

NobelBiz

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Reduce Call Center Costs. According to a global AI survey, 44% of executives in companies that use AI have realized cost reductions. . billion by 2024. .