Top 5 Customer Service & CX Articles for Week of March 25, 2024
ShepHyken
MARCH 25, 2024
I loved one of his first topics: AI is not the end of call centers. If you disagree, it’s because the call center experience you had isn’t using AI for its best capabilities. A link to Newsweek’s 2024 list of America’s Best Loyalty Programs is included. It’s making them better.
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