ViiBE Blog

JANUARY 19, 2022

While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. But that is not enough to make them loyal. Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now 2.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

SurveySensum

JULY 7, 2023

Checkout Process Feedback Survey According to a report by the Baymard Institute on “Cart Abandonment Stats 2023”, it was found that the average cart abandonment rate is 69.9%, out of which 17% of the customers abandon because of a long and complicated checkout process. Open-ended) 14.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

SurveySensum

JULY 7, 2023

Checkout Process Feedback Survey According to a report by the Baymard Institute on “Cart Abandonment Stats 2023”, it was found that the average cart abandonment rate is 69.9%, out of which 17% of the customers abandon because of a long and complicated checkout process. Open-ended) 14.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52