Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. What Are Call Center Efficiency Metrics?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Seaton CX

NOVEMBER 1, 2022

Everyone’s downloading couch-to-5k running plans and mocktail recipes. In the year 2022, everyone has heard the words “customer experience”—maybe even spouted those words in a meeting to defend their opinion—but they don’t always know what the words mean. Think about it. Everyone is bought-in on January 1. Gym memberships skyrocket.

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

ViiBE Blog

MAY 20, 2021

billion active monthly users by 2022. Does your company’s customer service revolve around co-browsing , contact centers, or solely remote desktop support? Webapps, on the other hand, do not require downloading and create a more seamless customer experience, no matter the device and operating server.

First Call Resolution 52

First Call Resolution Transportation Average Handle Time Contact Center 52