Magellan Solutions

JULY 29, 2021

AI is a long way from replacing humans for more complicated voice calls or chats. Even as nascent applications in artificial intelligence (AI) gained traction in the 2000s, telemarketing companies Philippines were more focused on using tech to slash costs than they were on improving customer experience. . 1 reason for investing in AI.

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ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. August 11, 2021. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center.

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Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. August 2, 2021. What does CRM integration usually look like, and how can it be implemented in call centers ? How a customer service CRMs work. What is CRM integration and why is it useful? Natalia Barszcz. Share this article. Share on email.

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CRM Call Center e-support Social Media 52