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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2

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Calabrio Announces Winners of Analytics Competition and ONE Awards at Customer Conference

CSM Magazine

Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”. GreenPath saw a 150% increase in calls from this underserved population and uncovered the need for additional Spanish-speaking resources. ANALYTICS COMPETITION WINNERS. GreenPath Financial Wellness – Winner.