5 Easy (and Effective) Routing Rules for Omnichannel
Comm100
APRIL 27, 2020
For contact centers with hundreds or even thousands of employees, equipping every agent to handle queries from all channels might not be the best way to implement an omnichannel approach; it commands a broader agent skillset and more training to handle every channel’s unique requirements. Even if your customer changes region (i.e.
Let's personalize your content