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THREE TECH SOLUTIONS TO HELP WITH THE NEW CUSTOMER SERVICE LANDSCAPE

VDS

SEPTEMBER 17, 2020

In the agent space, no one is more impacted by dated contact center software than the call center agents. Agents need accurate, accessible information from reliable and efficient systems. Intelligent Virtual Agent (IVA). Intelligent Virtual Agents can help you meet that expectation.

Virtual Agent 52
Virtual Agent Customer Service Self Service Contact Center 52
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Streamline the Customer Journey for a Better Mobile-First Customer Experience

UJET

JUNE 25, 2021

In fact, one out of three businesses surveyed in 2020 said they were not confident that the experience they were providing to their customers was “good.”. And, by doing so, everything from text messages to virtual agents and voice synergize, ensuring that experience is branded and consistent as well.

Customer Journeys 82
Customer Journeys Customer Experience Contact Center Omni-Channel 82
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