Remove 2020 Remove Average Handle Time Remove Customer Centricity Remove Customer Relationship Management
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5 retail strategies that are here to stay

Think Customers

At the 2020 National Retail Federation , on the eve of the pandemic, our writers noted that the future of retail was about removing barriers. How do we make interactions ‘effortless’ for customers? The modern retail customer craves personalization, seamless conversations, and communication at every point in the journey.

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