Tricia Morris

FEBRUARY 19, 2016

Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

SmartKarrot

FEBRUARY 16, 2022

Here are a few statistics to gain better insights about them – About 40% of shoppers prefer self-service to human contact. About 79% of buyers would just abandon their carts if the customer service did not respond in time. In 2022, concentrating on your mobile user experience is essential.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. All data is the most recent information available as of the beginning of 2018. OS : Windows, Mac OS, Linux, Android, iPhone/iPad, Windows Mobile. Business Seeks Industry-Leading CRM.

Software 106

Software Customer Engagement Engagement Omni-Channel 106