Stella Connect

JANUARY 4, 2022

When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. Exceptional Customer Service starts with hiring, training and empowering the right people. Shep Hyken (@Hyken) April 15, 2018. Measure program outcomes.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. To this list, we would add service “highlights” that naturally encourage sales.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. To this list, we would add service “highlights” that naturally encourage sales.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40