Tricia Morris

FEBRUARY 19, 2016

Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

SmartKarrot

FEBRUARY 16, 2022

If improving customer service is the ultimate goal, then staying active and reaching out to customers on social media is a strategy to be adopted. Here are a few statistics that help understand the role of social media in CX evolution – Customers engaging with brands on social media platforms spend 20 to 40% more.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 106

Software Customer Engagement Engagement Omni-Channel 106