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5 Top Customer Service Articles For the Week of April 30, 2018

ShepHyken

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” ” Priorities For Marketers In 2018: Refining The Customer Experience by Eric Cosway . And happiness is what customers will feel when everything is going right until something goes wrong.