NICE inContact

DECEMBER 3, 2018

Omnichannel is hot. Both are hot topics when it comes to contact centers and customer experience. They introduce new channels and vehicles to interact with customers. In our new 2018 Customer Experience (CX) Transformation Benchmark the insights were clear on the importance of both.

Self Service 121

Self Service Contact Center Software Contact Center Software 121

NICE inContact

DECEMBER 12, 2018

Inbound call centers face rising expectations from their customers to deliver exceptional experiences in an increasingly omnichannel world. Our new 2018 Customer Experience (CX) Transformation Benchmark surveyed over 2000 consumers across the US, the UK and Australia to get their insights on customer experiences.

Call Center 120

Call Center Omni-Channel Contact Center Contact Center Software 120

Press 1 For Nick

SEPTEMBER 13, 2020

And in the agent space, no one is more impacted by dated contact center software than the call center agents. A fourth consequence of sticking with the status quo: old systems cannot handle the customer expectations of today. Why can’t the old systems handle today’s expectations?

Omni-Channel 52

Omni-Channel Self Service Abandon Rate Average Handle Time 52

VDS

MARCH 22, 2019

And in the agent space, no one is more impacted by dated contact center software than the call center agents. A fourth consequence of sticking with the status quo: old systems cannot handle the customer expectations of today. Why can’t the old systems handle today’s expectations?

Omni-Channel 40

Omni-Channel Self Service Abandon Rate Average Handle Time 40

NobelBiz

MAY 25, 2023

According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4 billion and is expected to grow from USD 4.8 When evaluating CCaaS vendors for customer data platform solutions, prioritize flexibility and scalability. Since then, the CDP market has grown rapidly. billion in 2022 to USD 19.7 during the forecast period.

Call Center 98

Call Center Software Data Contact Center 98