Tricia Morris

FEBRUARY 19, 2016

Economist Intelligence Unit Creating a Seamless Customer Experience Report ). In Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey, consumers now say they are using web self-service more than assisted service. 2015 Global State of Multichannel Customer Service Report).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

GetFeedback

MAY 9, 2018

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. 6 Ways to Provide Outstanding Mobile Customer Service.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

Comm100

FEBRUARY 6, 2018

All data is the most recent information available as of the beginning of 2018. That’s because it is one of the most acclaimed and reputable CRM software solutions around, with customers such as Coca Cola and American Express vouching for its effectiveness. Knowledge base software and call center software also come at additional fees.

Software 105

Software Customer Engagement Engagement Omni-Channel 105