West Monroe
JULY 24, 2017
In Kate Leggett’s 2017 Customer Service Trends: Operations Become Smarter And More Strategic , she notes that traditional contact centers are becoming smaller, smarter, and more strategic (see graphic below). It leads an intelligent conversation with customers and responds to questions.
ProProfs Chat
JUNE 14, 2019
Around 54% of all consumers globally say they have higher customer service expectations than they did just one year ago. Worldwide, 67% of people believe that customer service as a whole is improving. In 2017, 64% of customers in the United States connected with some form of customer service.
Bold360
AUGUST 24, 2017
If you’re looking to improve your customer experience in 2017, you’re not alone. In fact, in the 2017 Digital Trends Survey, completed by Adobe and eConsultancy, CX ranked as the highest priority for 63% of marketers. CX is so much more than customer service. Virtual Agents.
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