2017 Customer Insights Customer Voice Touchpoint 
Lumoa
FEBRUARY 9, 2023
“It’s every contact the customer has with your people, your product, and the way it is delivered. According to Temkin Experience Ratings (2017), there are four key competencies businesses must sustain to achieve long-lasting customer experience success. It includes service, packaging, the actual product itself and more.”
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. It’s every contact the customer has with your people, your product and the way it is delivered. Compelling Brand Values: Brand promises drive how the organization treats customers.
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Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. It’s every contact the customer has with your people, your product and the way it is delivered. Compelling Brand Values: Brand promises drive how the organization treats customers.
Lumoa
OCTOBER 31, 2018
As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist. Let’s think in customer touchpoints instead.
Thematic
NOVEMBER 13, 2018
We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? If they care this much about their customers you better also, if you want to stand a chance in today’s competitive market.
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