2016 Contact Center CRM Customer Service Representative 
West Monroe
FEBRUARY 24, 2017
From enhancing the customer service experience to having Artificial Intelligence predict the value of an opportunity – Salesforce is making it easier for users to get the most of their CRM. LiveMessage was previously managed by HeyWire, a company acquired by Salesforce in September of 2016. LiveMessage.
Tricia Morris
OCTOBER 9, 2015
On the other hand, satisfying customer service has scary-good results, increasing customer acquisition, retention, brand loyalty and advocacy. Treat yourself to the 13 shocking customer service statistics below to encourage bigger and better buy-in for your 2016 customer service initiatives: 1.
Expert insights. Personalized for you.
49 
Let's personalize your content