NICE inContact

OCTOBER 3, 2016

In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.

Comparison 206

Comparison Customer Service Representative Contact Center Call Center 206

West Monroe

FEBRUARY 24, 2017

From enhancing the customer service experience to having Artificial Intelligence predict the value of an opportunity – Salesforce is making it easier for users to get the most of their CRM. LiveMessage was previously managed by HeyWire, a company acquired by Salesforce in September of 2016. LiveMessage.

CRM 49

CRM Customer Service Representative Contact Center Connections 49

Tricia Morris

OCTOBER 9, 2015

On the other hand, satisfying customer service has scary-good results, increasing customer acquisition, retention, brand loyalty and advocacy. Treat yourself to the 13 shocking customer service statistics below to encourage bigger and better buy-in for your 2016 customer service initiatives: 1.

Self Service 40

Self Service Customer Service Poor Customer Service Contact Center 40

Comm100

JUNE 13, 2018

According to a study by Inmar , 72 percent of coupons used in 2016 affected purchasing behavior , usually by encouraging shoppers to buy a product they otherwise would not have. Live chat provides businesses with valuable sales and customer service opportunities that aren’t possible through any other channel.

Tips 130

Tips Self Service e-support Social Media 130

Magellan Solutions

JULY 20, 2017

Recent job fairs held in the country were mostly populated by call centers looking to hire their newest batch of agents. And the Philippines’ online job websites are still full of ads for call center agents, customer service representatives, and technical support representatives. .

Call Center 60

Call Center Report Customer Service Representative Healthcare 60