Stella Connect

JANUARY 4, 2022

In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) OKRs help agents see the big picture and where they fit in.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. Provide a mix of learning aids and experiences, including peer-led training (a team favorite).

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. Provide a mix of learning aids and experiences, including peer-led training (a team favorite).

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40