29 Customer Service Training and Coaching Tips
Stella Connect
JANUARY 4, 2022
In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) OKRs help agents see the big picture and where they fit in.
Let's personalize your content