The Talkdesk Advantage: Intelligence for Your Agents and Customers
Talkdesk
SEPTEMBER 27, 2017
In fact, according to a study done by Accenture in 2016, 75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases or knows their purchase history. We do this through a number of features, including Advanced Routing, Sentiment and Mobile Context.
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