2016 Average Handle Time Comparison Self Service 
Solvvy
FEBRUARY 5, 2020
This singular focus on stellar customer service ensures that nearly every customer becomes a raving fan for life: 75 percent of purchases come from repeat customers. Want to deliver Zappos-level customer service? Is the browsing experience intuitive enough for you to easily find what you’re looking for?
Bold360
DECEMBER 4, 2016
According to Zendesk’s 2014 Benchmark report , customer service rankings dropped to their lowest during the holiday season, with the travel industry experiencing the largest -7 point drop, the most drastic in comparison to all other industries. Integrate a qualitative automated customer self-service solution.
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