Remove 2015 Remove Mobile Customer Service Remove Multi-Channel
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How’s Your Mobile Customer Support?

Brad Cleveland Blog

Here’s a number that should encourage all of us to take another look at our mobile customer service strategy. Billion smartphone shipments expected in 2015, representing a 12.2% year-on-year growth rate. Source: IDC.

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How’s Your Mobile Customer Support?

Brad Cleveland Blog

Here’s a number that should encourage all of us to take another look at our mobile customer service strategy. Billion smartphone shipments expected in 2015, representing a 12.2% year-on-year growth rate. Source: IDC.

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Multichannel Contact Centers, by the Numbers

Brad Cleveland Blog

How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. The questions included both channels supported and the percentage of total contact volume.

article thumbnail

Multichannel Contact Centers, by the Numbers

Brad Cleveland Blog

How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. The questions included both channels supported and the percentage of total contact volume.