2015 Customer Satisfaction Customer Service Strategies Exceptional Customer Service 
delighted
OCTOBER 5, 2021
The same shift towards the customer comes with a newfound need for impeccable customer service. Companies and researchers collect data year-over-year that support the need for a dedicated customer service strategy: – 90% of customers find customer service important when choosing a brand.
Joe Rawlinson
MAY 18, 2016
In fact, a study conducted by the White House Office of Consumer Affairs discovered that 80 percent of American consumers are willing to spend more for services or products if they are sure that they will get superior customer experience and a higher customer satisfaction. Why Great Customer Service Matters.
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