Beyond Philosophy

NOVEMBER 10, 2014

There must be a good ratio of emphasis between internal and transactional goals, like sales and productivity, and the emotional goals, like Customer Satisfaction and Net Promoter scores. The most Customer-centric companies will share the results of their efforts with their Customers. That which gets rewarded gets done.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. The Qualtrics Innovation Exchange is a revolutionary new partnership channel that helps organizations drive innovation efforts. Clarabridge. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Retently

AUGUST 9, 2018

By 2015, Cayenne sales generated around half of the Porsche’s total profit. Another way a Voice of the Customer program can help your customer acquisition efforts is by encouraging your satisfied clients to promote your brand to others – basically, we’re talking about word of mouth advertising. What is Net Promoter Score.

Feedback 111

Feedback CEM Net Promoter Score Social Media 111