GetFeedback

DECEMBER 27, 2018

While this minimalistic approach may seem to undermine your mission for info, the exercise will help you avoid high abandon rates and ultimately get more from your surveys. To increase engagement, surveys need to live where your customers live: on their phones. What drives customer satisfaction ? Where can you improve?

Survey 225

Survey Net Promoter Score Feedback Abandon Rate 225

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Follow on LinedIn. Mike Akoi, President at Reflective Keynotes.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Eptica

SEPTEMBER 28, 2015

Date: Monday, September 28, 2015 The evolution of contact center performance. Published on: September 28, 2015. Author: Pauline Ashenden In the past contact centers were often viewed as a cost cente r, meaning that the primary goal of companies was to run them as efficiently as possible while still responding to customers competently.

Contact Center 48

Contact Center Self Service Net Promoter Score Call Center 48