10 13 report-net-promoter-score-benchmark-study-2015 2015 Related Topics 
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Bruce authored many of Forrester’s most popular research reports. She has served clients as an independent consulting partner since 2004.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Bruce authored many of Forrester’s most popular research reports. She has served clients as an independent consulting partner since 2004.
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