Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations
Joe Rawlinson
AUGUST 9, 2017
To deliver more personalized service, stay on top of current shopping trends by using analytics tools and services from providers such as NPD Group , which uses point-of-sale data from 300,000 stores to follow and predict consumer trends in 20 industries. Use social media channels to keep in touch with your customers and stay engaged.
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