2013 CRM Customer Care Customer Service Representative 
C3Centricity
AUGUST 4, 2020
Social media usually guarantees a quick response whereas contacting customer services through the usual channels often results in nothing. What makes a great customer care centre? Customers these days expect a response in minutes or hours rather than days. What makes a great customer service representative (CSR)?
NobelBiz
OCTOBER 30, 2020
Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your team could work with a CRM tool to track a customer’s journey and inform them accordingly.
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